Our Promise
PCS pride ourselves on the quality of our service, especially our technical support. We understand that the easier it is for you to get technical support, the happier you are. Thats why we have a dedicated team of technical experts available 365 days a year to assist you with any issues you may be facing.
We Promise:
- To be accessible, friendly, and helpful at all times.
- To answer the phone when you call, 24/7/365.
- Reply to your emails and support tickets within 24 hours.
- To provide timely information regarding System Incidents.
- And lastly, we promise to listen.
We do not keep our customers waiting!
Our support agents are available 24/7 for Phone, Chat or Ticketing support.
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Tickets 24/7
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Live Chat 24/7
Reply Time: Instantly
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Phone 24/7
Reply Time: Instantly
First Reply: 10 Minutes
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Hate waiting for the next available agent? So do we.
We overstaff all shifts so that there is always someone to pick up the phone or online chat, so you don't have to wait more than a few seconds for the next available operator. We also evaluate each employee's speed, as well as the team performance as a whole, on a regular basis.
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In-house issue tracking and load balancing.
We invest a lot of technical and human power to make our support efficient and fast. We have implemented in-house systems for fast issue tracking and load balancing of the incoming requests for all our agents.
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One-click escalation.
Not happy with the service you receive? We doubt that, but just in case, we've added a one-click escalation option, so that you can easily transfer your issue to a supervisor or an agent with a higher level of experience. We're open and transparent, because we believe in our people.